Terms of Service

Welcome to High Tide Ceylon. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully before using our website.

Overview

This website is operated by High Tide Ceylon. Throughout the site, the terms “we”, “us”, and “our” refer to High Tide Ceylon. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

If you do not agree to these terms, please do not use our website or services.

Online Store Terms

By using this website, you confirm that:

• you are at least the age of majority in your country or region,

• you will not use our products for any unlawful purpose,

• and you will not violate any applicable laws or regulations through use of this website.

Any misuse of the website or services may result in termination of access.

Products & Availability

We specialize in Sri Lankan Arabica coffee and related products. All products are subject to availability.

We reserve the right to:

• limit quantities of any product,

• modify or discontinue products without notice,

• update pricing at any time,

• and refuse service or orders at our discretion.

We aim to display product descriptions, roast profiles, tasting notes, and images as accurately as possible. However, slight variations may occur due to harvest conditions, roasting batches, packaging updates, screen calibration, and natural product differences.

Pricing & Payments

All prices displayed on our website are listed in Sri Lankan Rupees (LKR) unless otherwise stated.

Payments are processed through secure third-party payment gateways. We do not store your payment card information directly.

We reserve the right to cancel or refuse orders suspected of fraud, unauthorized activity, or pricing errors.

Shipping & Delivery

Delivery times may vary depending on location, courier operations, weather conditions, public holidays, or other circumstances outside our control.

While we aim to dispatch orders promptly, we cannot guarantee exact delivery timelines once handed over to the courier.

Customers are responsible for providing accurate shipping information at checkout.

Returns & Refunds

Please refer to our Return & Refund Policy for information regarding damaged, incorrect, or defective orders.

Intellectual Property

All content on this website — including logos, branding, product names, packaging designs, illustrations, photography, text, and graphics — belongs to High Tide Ceylon unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission.

Website Use

You agree not to:

• use the website for unlawful or harmful purposes,

• attempt unauthorized access to our systems,

• interfere with website functionality or security,

• distribute malware or malicious code,

• or misuse any content or services provided through the website.

Limitation of Liability

High Tide Ceylon shall not be held liable for:

• indirect or incidental damages,

• delays caused by third-party courier services,

• temporary website interruptions,

• or losses arising from misuse of products or services.

Our liability shall be limited to the value of the purchased product where applicable under law.

Third-Party Services

Certain services on this website may be provided through third-party platforms, including payment processors, analytics tools, social media integrations, and shipping providers. We are not responsible for third-party policies, services, or interruptions.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website following changes constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Terms of Service, please contact:

Email: hightideceylon@gmail.com
Website: www.hightideceylon.com